{"id":16779,"date":"2026-02-02T11:05:58","date_gmt":"2026-02-02T11:05:58","guid":{"rendered":"https:\/\/elcielektronik.com\/?page_id=16779"},"modified":"2026-11-03T06:49:31","modified_gmt":"2026-11-03T06:49:31","slug":"s-s-s","status":"publish","type":"page","link":"https:\/\/elcielektronik.com\/en\/s-s-s\/","title":{"rendered":"S.S.S"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"16779\" class=\"elementor elementor-16779\" data-elementor-post-type=\"page\">\n\t\t\t\t<section class=\"elementor-element elementor-element-f26a0cf e-con-full page-hero page-hero--simple e-flex e-con e-parent\" data-id=\"f26a0cf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7234d0fb e-con-full container e-flex e-con e-child\" data-id=\"7234d0fb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e8efa0 elementor-widget elementor-widget-html\" data-id=\"e8efa0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<nav class=\"breadcrumb\" aria-label=\"Sayfa yolu\"><span><a href=\"\/en\/\">Home<\/a><\/span><span>Company<\/span><span>FAQ<\/span><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3283e156 eyebrow elementor-widget elementor-widget-heading\" data-id=\"3283e156\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7dbd9355 section__title elementor-widget elementor-widget-heading\" data-id=\"7dbd9355\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">What people ask before and after buying<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ba5dba5 elementor-widget elementor-widget-text-editor\" data-id=\"2ba5dba5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"section__lede\">If you can't find your answer, call us or message us on WhatsApp; on weekdays between 08:30 and 18:00 we reply within the same business day.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26cf6fef elementor-widget elementor-widget-html\" data-id=\"26cf6fef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<nav class=\"filters\" aria-label=\"Konular\">\n<a class=\"filter\" href=\"#genel\">General<\/a>\n<a class=\"filter\" href=\"#urunler\">Products and technical<\/a>\n<a class=\"filter\" href=\"#satin-alma\">Purchasing and delivery<\/a>\n<a class=\"filter\" href=\"#servis\">Service and warranty<\/a>\n<a class=\"filter\" href=\"#sarf\">Consumables and maintenance<\/a>\n<\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section class=\"elementor-element elementor-element-255bea84 e-con-full section e-flex e-con e-parent\" data-id=\"255bea84\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-55009c60 e-con-full container e-flex e-con e-child\" data-id=\"55009c60\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4d8a6ebf e-con-full faq-group e-flex e-con e-child\" data-id=\"4d8a6ebf\" data-element_type=\"container\" data-e-type=\"container\" id=\"genel\">\n\t\t\t\t<div class=\"elementor-element elementor-element-35163ff7 elementor-widget elementor-widget-heading\" data-id=\"35163ff7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">General<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9c6083b e-con-full faq e-flex e-con e-child\" data-id=\"9c6083b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-42c5c567 elementor-widget elementor-widget-html\" data-id=\"42c5c567\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<details open>\n<summary>What does ELC\u0130 make, and where is the equipment manufactured?<\/summary>\n<p>ELC\u0130 Elektronik Klima manufactures fully automatic service stations (recharging units) for vehicle A\/C systems, diagnostic and test equipment, radiator flushing machines, ozone generators and consumables. All equipment is designed, built and tested at our factory in Ankara; our technical service and sales centre is in \u0130vedik OSB.<\/p>\n<\/details>\n<details>\n<summary>Do you ship abroad?<\/summary>\n<p>Yes, we ship to every region of the world. Please contact us for international orders.<\/p>\n<\/details>\n<details>\n<summary>What quality certificates do you hold?<\/summary>\n<p class=\"translation-block\">Our quality management system is certified to ISO 9001. Our equipment carries a CE declaration of conformity; we also hold a service competency certificate and the ELC\u0130 trademark registration. You can view the certificates on <a href=\"\/en\/our-certificates\/\" target=\"_self\">our Certificates<\/a> page.<\/p>\n<\/details>\n<details>\n<summary>Can we see the equipment in person before buying?<\/summary>\n<p>Yes. You can see the equipment in operation at our facility in Ankara and try it with your technicians. We also exhibit the whole product family at our stand at Automechanika Istanbul and Frankfurt.<\/p>\n<\/details>\n<details>\n<summary>What is your environmental responsibility policy?<\/summary>\n<p>Releasing refrigerants into the atmosphere is both harmful to the environment and illegal. ELC\u0130 equipment recovers the refrigerant, purifies it with a 150 kg capacity drier filter and makes it reusable. We build equipment compatible with the environmentally friendly refrigerants R1234yf and R744.<\/p>\n<\/details>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-22a4c3c4 e-con-full faq-group e-flex e-con e-child\" data-id=\"22a4c3c4\" data-element_type=\"container\" data-e-type=\"container\" id=\"urunler\">\n\t\t\t\t<div class=\"elementor-element elementor-element-131e2af8 elementor-widget elementor-widget-heading\" data-id=\"131e2af8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Products and technical<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1ebfc3c3 e-con-full faq e-flex e-con e-child\" data-id=\"1ebfc3c3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1560c940 elementor-widget elementor-widget-html\" data-id=\"1560c940\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<details>\n<summary>Which unit is right for me: MAX 3, ECO 3S or PLUS 3?<\/summary>\n<p class=\"translation-block\">For busy workshops that see many vehicles a day, the <a href=\"\/en\/ekm-max-3\/\" target=\"_self\">EKM MAX 3<\/a> with a 25 kg tank and 450 g\/min recovery rate; for medium-volume workshops, the EKM ECO 3S with a 15 kg tank; for entry-level and mobile use, the EKM PLUS 3 with a 12 kg tank. The portable OGD charges from a cylinder in the field, and the EKM R744 serves the CO\u2082 A\/C systems of electric vehicles.<\/p>\n<\/details>\n<details>\n<summary>Can I service both R134a and R1234yf vehicles with the same unit?<\/summary>\n<p>Standard stations are configured for either R134a or R1234yf when ordered. For workshops with a mix of both refrigerants, the MAX 3 Hybrid Multi and ECO 3S Multi charge multiple refrigerants from external cylinders, and the MAX 3 PRO adds a refrigerant analysis module.<\/p>\n<\/details>\n<details>\n<summary>Can I service electric and hybrid vehicles?<\/summary>\n<p>A separate oil line (POE 100 oil) for hybrid vehicle compressors is standard on the MAX 3 family. Electric vehicles using CO\u2082 (R744) refrigerant require a dedicated station, the EKM R744.<\/p>\n<\/details>\n<details>\n<summary>Are software and vehicle database updates charged?<\/summary>\n<p>No. The units connect to the internet via Wi\u2011Fi; software and vehicle database updates are free. A unit you buy today stays up to date for years.<\/p>\n<\/details>\n<details>\n<summary>Can I give the service report to my customer?<\/summary>\n<p>Yes. The MAX 3 and ECO 3S print a report on the standard 57 mm thermal printer; Wi\u2011Fi models can also send the report by e\u2011mail.<\/p>\n<\/details>\n<details>\n<summary>How do I know the refrigerant charge for a vehicle?<\/summary>\n<p class=\"translation-block\">When you select the make and model in the unit's vehicle database, the refrigerant and oil quantities are filled in automatically. You can also use our A\/C Refrigerant Check and Charge Quantities page.<\/p>\n<\/details>\n<details>\n<summary>What should I pay attention to when using an ozone generator?<\/summary>\n<p>The unit is operated in an enclosed space with no people or animals present. After treatment, wait at least one hour and ventilate the space for 15 minutes. The Ozon 10G has a 5\u2013120 minute timer and requires no consumables.<\/p>\n<\/details>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-560862ca e-con-full faq-group e-flex e-con e-child\" data-id=\"560862ca\" data-element_type=\"container\" data-e-type=\"container\" id=\"satin-alma\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a5e1437 elementor-widget elementor-widget-heading\" data-id=\"6a5e1437\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Purchasing and delivery<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-671ec6fa e-con-full faq e-flex e-con e-child\" data-id=\"671ec6fa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-757dcba5 elementor-widget elementor-widget-html\" data-id=\"757dcba5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<details>\n<summary>How can I get a quote?<\/summary>\n<p class=\"translation-block\">Fill in the form on a product page or in the contact section; we reply within the same business day. Consumables and some units can be bought directly at elcimarketim.com.<\/p>\n<\/details>\n<details>\n<summary>How can I become a dealer?<\/summary>\n<p>We have a dedicated B2B portal for our dealers. Contact us to apply for a dealership; existing dealers can reach the portal via the B2B Login link in the top bar.<\/p>\n<\/details>\n<details>\n<summary>Are installation and training included in the price?<\/summary>\n<p>A\/C service stations are installed on site, the scale and vacuum are calibrated, and your technicians receive user training. The user manual and CE certificate are delivered with the unit.<\/p>\n<\/details>\n<details>\n<summary>Do you provide documentation for public and corporate procurement?<\/summary>\n<p>Yes. We provide copies of our ISO 9001, CE conformity, service competency and trademark registration certificates, plus technical documentation, for your procurement file. Our references include the defence industry, automotive manufacturers, municipalities and universities.<\/p>\n<\/details>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2c99b8d9 e-con-full faq-group e-flex e-con e-child\" data-id=\"2c99b8d9\" data-element_type=\"container\" data-e-type=\"container\" id=\"servis\">\n\t\t\t\t<div class=\"elementor-element elementor-element-33f40519 elementor-widget elementor-widget-heading\" data-id=\"33f40519\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Service and warranty<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1eae7ab0 e-con-full faq e-flex e-con e-child\" data-id=\"1eae7ab0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c65a4d6 elementor-widget elementor-widget-html\" data-id=\"2c65a4d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<details>\n<summary>How long is the warranty and what does it cover?<\/summary>\n<p>A\/C recharging units carry a 2-year manufacturer's warranty. Labour after a repair is covered by an additional 6-month warranty; spare parts come with their own manufacturer's warranty. Misuse, physical damage and liquid damage are not covered.<\/p>\n<\/details>\n<details>\n<summary>Do you provide on-site service?<\/summary>\n<p>Yes. We provide on-site service across T\u00fcrkiye within 24\u201348 hours. Service requests and fault forms are recorded, and a copy of every service record is kept.<\/p>\n<\/details>\n<details>\n<summary>How does the warranty process work?<\/summary>\n<p class=\"translation-block\">In four steps:\n1) Notification and registration \u2014 your request is logged with the serial number and fault description, and the warranty period is verified from the unit's record.\n2) Assessment \u2014 our technical team determines whether the fault is due to materials\/manufacturing or to misuse, impact or liquid damage, and informs you.\n3) Repair \u2014 if covered by warranty, parts and labour are free; the unit is repaired on site within 24\u201348 hours or at our facility.\n4) Delivery \u2014 the unit is tested and returned; the repair is documented with a 6-month labour warranty. Details are on the technical service page.<\/p>\n<\/details>\n<details>\n<summary>What should I do if my unit breaks down?<\/summary>\n<p class=\"translation-block\">Call us on +90 312 395 53 53 or submit a request on the Technical Service page. Having the unit's serial number and the error message on the screen ready speeds things up. Many issues are resolved with remote guidance.<\/p>\n<\/details>\n<details>\n<summary>Do you service older ELC\u0130 models?<\/summary>\n<p class=\"translation-block\">Yes. Service, calibration and spare parts support continue for previous-generation units such as the EKM PRO, EKM PLUS 2 and EKM 3000. User manuals are on the Catalogues &amp; Manuals page.<\/p>\n<\/details>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-74d2101f e-con-full faq-group e-flex e-con e-child\" data-id=\"74d2101f\" data-element_type=\"container\" data-e-type=\"container\" id=\"sarf\">\n\t\t\t\t<div class=\"elementor-element elementor-element-62699890 elementor-widget elementor-widget-heading\" data-id=\"62699890\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Consumables and maintenance<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-616f17ec e-con-full faq e-flex e-con e-child\" data-id=\"616f17ec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-77e66e2f elementor-widget elementor-widget-html\" data-id=\"77e66e2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<details>\n<summary>When should the drier filter be replaced?<\/summary>\n<p>The filter loses its effectiveness after cleaning 150 kg of refrigerant; the unit tracks filter life and warns you when it is due. Because it does not cause a blockage, the warning must not be ignored: an unchanged filter cannot purify the refrigerant and can cause irreparable damage to the unit.<\/p>\n<\/details>\n<details>\n<summary>Which compressor oil should I use?<\/summary>\n<p>For conventional vehicles, PAG 46 or the non-hygroscopic PAO 68, which is compatible with both R134a and R1234yf; for hybrid and electric vehicles, non-conductive POE 100; for CO\u2082 (R744) systems, PAG EP46. The wrong oil leads to compressor failure.<\/p>\n<\/details>\n<details>\n<summary>How is the vacuum pump maintained?<\/summary>\n<p>The unit gives a maintenance reminder for the vacuum pump oil. Replace it with ISO 68 vacuum pump oil (ELC\u2011A09); if the oil has darkened, change it without waiting for the interval.<\/p>\n<\/details>\n<details>\n<summary>Where can I buy consumables?<\/summary>\n<p class=\"translation-block\">Oils, refrigerants, adapters, hose sets, valve core and O\u2011ring kits, UV leak detection products and filters are available from elcimarketim.com and our dealers; dealers use the B2B portal.<\/p>\n<\/details>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50e85cb8 elementor-widget elementor-widget-html\" data-id=\"50e85cb8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"cta-band reveal\">\n<div>\n<b>Can't find your question?<\/b>\n<p>Our technical team is available by phone and WhatsApp on weekdays 08:30\u201318:00 and Saturdays 08:30\u201313:45.<\/p>\n<\/div>\n<div class=\"cta-band__actions\">\n<a class=\"btn btn--primary\" href=\"tel:+903123955353\">+90 312 395 53 53<\/a>\n<a class=\"btn btn--wa\" href=\"https:\/\/wa.me\/905523951885\" target=\"_blank\" rel=\"noopener\">Chat on WhatsApp<\/a>\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Ana sayfaKurumsalSSS S\u0131k sorulan sorular Sat\u0131n almadan \u00f6nce ve sonra merak edilenler Cevab\u0131n\u0131 bulamad\u0131\u011f\u0131n\u0131z soru i\u00e7in bizi aray\u0131n ya da WhatsApp&#8217;tan yaz\u0131n; hafta i\u00e7i 08:30\u201318:00 aras\u0131nda ayn\u0131 i\u015f g\u00fcn\u00fc i\u00e7inde d\u00f6n\u00fc\u015f yap\u0131yoruz. Genel \u00dcr\u00fcnler ve teknik Sat\u0131n alma ve teslimat Servis ve garanti Sarf ve bak\u0131m Genel ELC\u0130 ne \u00fcretir, cihazlar nerede \u00fcretiliyor? ELC\u0130 Elektronik [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-16779","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.4 - aioseo.com -->\n\t<meta name=\"description\" content=\"S\u0131k\u00e7a sorulan sorular: \u00dcr\u00fcnler, teknik destek ve hizmetler hakk\u0131nda merak etti\u011finiz t\u00fcm sorular\u0131n cevaplar\u0131n\u0131 burada bulun.\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/elcielektronik.com\/en\/s-s-s\/\" \/>\n\t\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 5.0.4\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Elci Elektronik Klima - Elci Air Conditioning \u2013 Otomobil klimalar\u0131 i\u00e7in yenilik\u00e7i \u00e7\u00f6z\u00fcmler\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"S.S.S - 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