Frequently Asked Questions
If you can't find your answer, call us or message us on WhatsApp; on weekdays between 08:30 and 18:00 we reply within the same business day.
ELCİ Elektronik Klima manufactures fully automatic service stations (recharging units) for vehicle A/C systems, diagnostic and test equipment, radiator flushing machines, ozone generators and consumables. All equipment is designed, built and tested at our factory in Ankara; our technical service and sales centre is in İvedik OSB.
Yes, we ship to every region of the world. Please contact us for international orders.
Our quality management system is certified to ISO 9001. Our equipment carries a CE declaration of conformity; we also hold a service competency certificate and the ELCİ trademark registration. You can view the certificates on our Certificates page.
Yes. You can see the equipment in operation at our facility in Ankara and try it with your technicians. We also exhibit the whole product family at our stand at Automechanika Istanbul and Frankfurt.
Releasing refrigerants into the atmosphere is both harmful to the environment and illegal. ELCİ equipment recovers the refrigerant, purifies it with a 150 kg capacity drier filter and makes it reusable. We build equipment compatible with the environmentally friendly refrigerants R1234yf and R744.
For busy workshops that see many vehicles a day, the EKM MAX 3 with a 25 kg tank and 450 g/min recovery rate; for medium-volume workshops, the EKM ECO 3S with a 15 kg tank; for entry-level and mobile use, the EKM PLUS 3 with a 12 kg tank. The portable OGD charges from a cylinder in the field, and the EKM R744 serves the CO₂ A/C systems of electric vehicles.
Standard stations are configured for either R134a or R1234yf when ordered. For workshops with a mix of both refrigerants, the MAX 3 Hybrid Multi and ECO 3S Multi charge multiple refrigerants from external cylinders, and the MAX 3 PRO adds a refrigerant analysis module.
A separate oil line (POE 100 oil) for hybrid vehicle compressors is standard on the MAX 3 family. Electric vehicles using CO₂ (R744) refrigerant require a dedicated station, the EKM R744.
No. The units connect to the internet via Wi‑Fi; software and vehicle database updates are free. A unit you buy today stays up to date for years.
Yes. The MAX 3 and ECO 3S print a report on the standard 57 mm thermal printer; Wi‑Fi models can also send the report by e‑mail.
When you select the make and model in the unit's vehicle database, the refrigerant and oil quantities are filled in automatically. You can also use our A/C Refrigerant Check and Charge Quantities page.
The unit is operated in an enclosed space with no people or animals present. After treatment, wait at least one hour and ventilate the space for 15 minutes. The Ozon 10G has a 5–120 minute timer and requires no consumables.
Fill in the form on a product page or in the contact section; we reply within the same business day. Consumables and some units can be bought directly at elcimarketim.com.
We have a dedicated B2B portal for our dealers. Contact us to apply for a dealership; existing dealers can reach the portal via the B2B Login link in the top bar.
A/C service stations are installed on site, the scale and vacuum are calibrated, and your technicians receive user training. The user manual and CE certificate are delivered with the unit.
Yes. We provide copies of our ISO 9001, CE conformity, service competency and trademark registration certificates, plus technical documentation, for your procurement file. Our references include the defence industry, automotive manufacturers, municipalities and universities.
A/C recharging units carry a 2-year manufacturer's warranty. Labour after a repair is covered by an additional 6-month warranty; spare parts come with their own manufacturer's warranty. Misuse, physical damage and liquid damage are not covered.
Yes. We provide on-site service across Türkiye within 24–48 hours. Service requests and fault forms are recorded, and a copy of every service record is kept.
In four steps: 1) Notification and registration — your request is logged with the serial number and fault description, and the warranty period is verified from the unit's record. 2) Assessment — our technical team determines whether the fault is due to materials/manufacturing or to misuse, impact or liquid damage, and informs you. 3) Repair — if covered by warranty, parts and labour are free; the unit is repaired on site within 24–48 hours or at our facility. 4) Delivery — the unit is tested and returned; the repair is documented with a 6-month labour warranty. Details are on the technical service page.
Call us on +90 312 395 53 53 or submit a request on the Technical Service page. Having the unit's serial number and the error message on the screen ready speeds things up. Many issues are resolved with remote guidance.
Yes. Service, calibration and spare parts support continue for previous-generation units such as the EKM PRO, EKM PLUS 2 and EKM 3000. User manuals are on the Catalogues & Manuals page.
The filter loses its effectiveness after cleaning 150 kg of refrigerant; the unit tracks filter life and warns you when it is due. Because it does not cause a blockage, the warning must not be ignored: an unchanged filter cannot purify the refrigerant and can cause irreparable damage to the unit.
For conventional vehicles, PAG 46 or the non-hygroscopic PAO 68, which is compatible with both R134a and R1234yf; for hybrid and electric vehicles, non-conductive POE 100; for CO₂ (R744) systems, PAG EP46. The wrong oil leads to compressor failure.
The unit gives a maintenance reminder for the vacuum pump oil. Replace it with ISO 68 vacuum pump oil (ELC‑A09); if the oil has darkened, change it without waiting for the interval.
Oils, refrigerants, adapters, hose sets, valve core and O‑ring kits, UV leak detection products and filters are available from elcimarketim.com and our dealers; dealers use the B2B portal.
Our technical team is available by phone and WhatsApp on weekdays 08:30–18:00 and Saturdays 08:30–13:45.
