Support
The team that designed and built your unit also services it. Most problems are solved over the phone; when needed, we provide on-site service anywhere in Türkiye within 24–48 hours. We still service units we sold 20 years ago.
Service process
Every service request and fault form is logged; we keep your unit's service history too. So you never have to explain from scratch on the second call.
Contact us by phone, WhatsApp or the form below. The unit's serial number and the error message on the screen speed things up.
Our technical team assesses the problem over the phone. Most issues related to settings, calibration and usage are solved at this stage.
If necessary, we come to your workshop within 24–48 hours, or the unit is repaired at our facility in Ankara by the team that built it.
The repaired unit goes through the same tests as before shipment; a service report is issued and a copy stays in our archive.
Why buy from us
The mechanical, electronic and software design of every unit we have built since 2003 is in our own archive. That is why the same team services both the EKM 3000 we sold 20 years ago and today's MAX 3: spare parts are produced, boards are repaired, calibration is done. The weeks spent waiting for parts with foreign-brand units come down to a single service visit at ELCİ.
Password-protected area for unit owners and dealers: software versions, vehicle database updates and technical bulletins. Get the password from technical service with your serial number.
Warranty
We stand behind the units we build: two-year manufacturer's warranty, six-month labour warranty after repair.
A/C recharging stations are delivered with a two-year manufacturer's warranty. The warranty covers faults caused by materials and manufacturing; our service team knows the unit, so you never wait for parts.
Warranty process
Your request is logged with the serial number and fault description; the warranty period is verified from the unit's record.
The technical team determines whether the fault is due to materials/manufacturing or to usage, impact or liquid damage, and informs you.
If covered by the warranty, parts and labour are free; the unit is repaired on site within 24–48 hours or at our facility.
The unit is tested and delivered; the repair and replaced parts are reported with a 6-month labour warranty, and the record stays in the archive.
Our services
Service is not just fixing faults: calibration, periodic maintenance, training and spare parts even years later.
Intervention at your workshop anywhere in Türkiye within 24–48 hours. Your unit is up and running without leaving its place.
Repair and general maintenance at our technical service centre in İvedik OSB, Ankara, by the team that built the unit.
Scale and vacuum calibration, filter drier and vacuum pump oil replacement, hose and coupler inspection.
Genuine spare parts for all models, including previous-generation units such as the EKM PRO, EKM PLUS 2 and EKM 3000.
Hands-on training for your technicians at installation and on request; the user manual comes with the unit.
Software and vehicle database updates are free on Wi‑Fi units; your unit stays up to date years later.
Service request
When you submit the form, your request is logged and our technical team calls you within the same business day. In urgent cases, call us directly.
Three common situations can be solved without a service call:
Fields marked with an asterisk are required. Your request will be logged.
* Fields marked * are required.
Our technical team is available by phone and WhatsApp on weekdays 08:30–18:00 and Saturdays 08:30–13:45. User manuals and brochures are on the Catalogues & Manuals page.
